Website Visitors

Like most website operators, GEMWON Store collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Protecting Your Personal Information

Secure Sockets Layer (SSL Technology)

GEMWON Store uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

All our products have a six-month warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process. Defective products must be returned within 30 days. Otherwise, no replacement or refund will be made. If the warranty expires or products are misused, it will be declared void. The original shipping, handling charges and return postage will not be refunded. It is not acceptable to bring the defective item for exchange in person.

Cancellations

To cancel an order not yet shipped contact GEMWON Store by Email at office@GEMWON.com or leave a message on "Contact Us" of our website. Please include the original Order Number issued at time of purchase, and first and last name associated with the order.

Suntone Technology Co. Limited 37 Panton Street, London, United Kingdom