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Policy
What is Gemwon’s satisfaction guarantee?
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!
Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty.
What is Gemwon’s privacy and security policy?
By accessing and using Gemwon, you accept and agree to the terms of services below.  The terms of services may change at any time without advanced notice but any and all changes will only be prospective, never retroactive.
Personal information collected by Gemwon through customer submittal or browser cookies is only used for customer contact, customer identification, order fulfillment, and website personalization. No personal information, including but not limited to, name, address, email, order history, will ever be shared, rented, or sold.
All personal information is stored on encrypted secure computers only accessible by designated personnel for official purposes.
All payment processing is handled directly by PayPal Payments through 128-bit encrypted secure websites.  The customer’s payment information is never given to Gemwon.
Optional personal information submitted for credit card verification is stored on encrypted secure computers only accessible by designated personnel.  This information will only be used in the event of fraud. It will never be rented, shared, or sold.
Privacy Policy

Your privacy is critically important to us. At GEMWON Store we have a few fundamental principles:

We don’t ask you for personal information unless we truly need it. We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

We don’t store personal information on our servers unless required for the on-going operation of one of our services.

In our blogging products, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently.

Return Policy

Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 15% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department. Should you open the package, but do not want to accept the received product(s), a 15% restocking fee will be charged. We try our best to delivery your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned. This warranty is not valid if any label is removed or the items were artificial damage.

Privacy Policy Changes

Although most changes are likely to be minor, GEMWON Store may change its Privacy Policy from time to time, and in GEMWON Store sole discretion. GEMWON Store encourages visitors to check this page for any changes to its Privacy Policy.

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